• Molly Ramsay

The Clinic of the Future with Donna Bergman

Episode Summary

Healthcare should be easy for everyone to understand, but more often than not, it is complicated for patients and families to navigate. Today's guest is a great example of someone 'who has a chip on her shoulder' on how things are done and has come up with ways to make changes.

In this episode, we are privileged to host Donna Bergman, Director of Population Health for St. Luke's Health System. Donna shares some of her challenges and frustrations in the health care system and what she is doing to improve patient outcomes. She paints a picture of the change she hopes to see and talks about a team-based patient-focused model that can deliver care while also caring for doctors and other providers. Change is never easy, but with the new model Donna is talking about, it might be just what we need to elevate patient outcomes and reduce physician burnout.

Today's Guest - Donna Bergman

Donna is the Population Health Director at St. Luke's Hospital System. She is an experienced administrator with proven results in building, refining, and restructuring medical operations. She has worked in different clinics and has diverse business development, recruitment, operations, financial management, and education/training background for multi-million dollar medical practices.


Key Take-Aways

  • Practice Management is a humbling career choice.

  • You don't have all the answers. Continue learning.

  • Get loud with your payer partners. Tell them what you bring that's valuable and leverage what they have, and you'll have a good partnership.

  • We are losing physicians due to burnout.

  • If you don't ask for something different, you will not get anything different.


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