• Molly Ramsay

Serving One Patient & How Adaptability is Key in Practice Management with Peter Berger





Episode Summary :


Healthcare is undeniably one of the most demanding career fields, and high levels of burnout and stress add to the already complex nature workers face, which is why it is so important to find out how others keep their passion for healthcare burning. That’s one of the topics that we cover in the continuation of our interview with Peter Berger.


In the first episode of our interview, we talked about Peter’s successes. He shared with us how he helped his practice successfully move from paper to electronic records. We also covered the value of sheer determination, and how we communicate to our team really matters.


In this episode, Peter shares how he stays motivated. He also talks about facing and managing failures, choosing to make the best decisions and living with it, the challenge of relearning new skills and making emotional investments, and more.


Peter is an amazing healthcare leader and his growth came from his fascinating experiences, some of which we have the privilege of hearing in this episode, so please tune in!


Today’s Guest: Peter Berger


Peter is a retired Practice Administrator at MedMan. He started his career in healthcare in 1976 when he joined an NGO that implemented mobile rural clinics for underserved populations in the California desert Central Valley in wine country. He joined MedMan in 1985 and enjoyed a long and fruitful career with the company, managing multi and single-specialty practices, both independent and system owned. Aside from MedMan, he also enjoyed a year’s work with Stanford’s Children’s Health.


Key Take-Aways:


  • Find your purpose in healthcare and discover how your work impacts others - whether they are patients or co-workers.


  • Don’t judge an error by the outcome. It’s not the outcome that matters. It’s the act that matters, so always stick to the process.


  • The solution to every problem creates the seeds for the next one, so learn to adapt and be flexible when making decisions.


  • Hold yourself responsible for everything that happens outside of the direct physician-patient interaction.