• Molly Ramsay

Becoming Problem Finders And Problem Solvers with Jason Ormond, Holly Davis, and Nathan Scholes.

Episode Summary

As health administrators, we are problem finders, and more important, problem solvers!

This is the first panel-like interview episode with Jason Ormond, Holly Davis, and Nathan Scholes. We discussed the importance of being a problem finder and a problem solver in healthcare. Each of them has a different perspective from their position and experience.

They all share about the role of the leader in this situation. Teams often skip the identification of the problem phase and jump directly to the solution. With this approach, there may be a lot of confusion regarding the issue at hand. Team members will always love a positive problem finder.

Listen to this valuable panel with Bingham Memorial’s top workers and get advice on becoming a problem finder and solver!

Today’s Guests

Jason Ormond

Jason Ormong is the director of Physician Service of the Pocatello Division of the Bingham Memorial Hospital.

His personal motto is “work hard to play hard.” With this in mind, he leads his work ethic and his personal life. Jason is a family team leader, knowing that they are included in every aspect of his life. He has two work goals: one, to someday be the CEO of a large medical organization; and two, to improve and positively impact as many lives as possible.

Source: https://www.linkedin.com/in/jason-ormond-b4792432/

Holly Davis

Holly Davis’ forte is change management and continuous quality improvement.

She is the Director Quality-Strategic Plan & Population Health at Bingham Memorial Hospital. Her skill set is varied and includes full business operations, data analysis and visualization, staff management, project management, and public speaking.

Source: https://www.linkedin.com/in/holly-davis-mba-rn-a70733146/

Nathan Scholes

Nathan is the Clinic Manager at Bingham Memorial Hospital.

Nathan believes in investing time and energy into creating positive change within organizations through effective leadership. Individuals should be given purpose and challenges to increase their value and capability to produce great results for their organization.

Source: https://www.linkedin.com/in/nathan-scholes-520193b4/

Key Take-Aways

  • The key role of a leader is to help the group define the problem.

  • You can use the IDS system: Identity, discuss and solve the problem.

  • Going into a situation like a blank slate allows your team members to rise.

  • It is okay not to know some things, and this opens the door to growth.

  • Teams must learn how to learn, pivot and advance.

  • One of Polarity Management’s thesis statements is that there are unsolvable problems.

  • Jason says: “In order to be a contributing problem solver, you have to have a positive outlook.”


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