• Molly Ramsay

Addressing Each Others Mistakes with Jesse and Jay



Episode Summary


When being a manager, one of the most important things to know is how to talk about mistakes with your team.


In this episode, Jesse Arnoldson and Jay Holmes, our hosts, discuss this topic. Based on personal experience, Jesse shares his thoughts on how he has learned to manage these situations with his team. From knowing how to approach them, building confidence and trust to genuinely caring about your team are among their thoughts. Both of our hosts agree that giving compliments on a job well done will boost confidence and trust in team members.


Join Jesse and Jay on this week’s episode of the MedMan Podcast!


Key Take-Aways

  • The way individuals address mistakes can either build confidence and trust in the team or tear things apart.

  • If done right, addressing mistakes will improve communication and trust.

  • Jesse suggests two things that a Manager should avoid:

  • Being distant and addressing the team only to talk about mistakes.

  • Not acting immediately after getting information about a mistake made by an individual.

  • Always try to be in the middle of the conflict spectrum, between artificial harmony and chaotic conflict.

  • Approaching the team with true candor and listening to them are trust builders.

  • Rallying the team around a specific expectation holds everyone accountable.

  • Be the example: show the right way yourself.



Resources

  • The Anatomy of Peace: Resolving the Heart of Conflict - book by The Arbinger Institute.

  • The Five Dysfunctions of a Team - book by Patrick Lencioni.







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