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August 8, 2019

The story is told of a young professional who was promoted into a position of power and authority, invited into the C-suite. The young professional, honored and humbled by this new role, texted a gray haired friend and asked for some advice.

“I am delighted to be given...

July 11, 2019

Quite a visual isn’t it? The media coined this phrase a couple decades ago to describe the impact of the Baby Boom Generation on the United States commerce. At a time when the Millennial Generation is getting a lot of attention, I am struck by the reality that the pig...

May 17, 2019

The DIY movement is alive and well in medicine, and patients are rebelling against the “take a pill for it” mentality. Medications are expensive, many times require complicated “prior authorizations” or unfortunately are just not a covered insurance benefit. Moreover,...

December 21, 2018

According to a recent Harvard Business Review article, only 11% of customers believe that the companies they use truly have customer service as a hallmark. Indeed.

It was time for new kitchen appliances, so we took advantage of the “package deal” and chose to replace al...

November 22, 2018

I am clearly experiencing confirmation bias following the Simon Sinek keynote presentation at the national MGMA conference in Boston. I am aware of that having read Decisive, a book by Dan and Chip Heath wherein they share ideas on effective decision making. They label...

November 2, 2018

The pilot made his usual announcements on the flight from Spokane this morning, including a warning that he expects a bumpy ride on the way to Boise. That got me thinking. I like bumpy rides. They provide a heightened sense of awareness. And that’s why I like the Net C...

October 25, 2018

Over one of our administrator’s desk is a multicolored triangle. I recognized it immediately as the iconic image of the Five Dysfunctions, more specifically the Five Dysfunctions of a Team, shared in a book by Patrick Lencioni.

I had read the book, one in his original t...

September 28, 2018

Executives spend an extraordinary amount of time in meetings. A meeting can have many different purposes, and in-fact do commonly serve multiple purposes. For instance, our MedMan Strategic Planning meetings serve to develop a shared vision, reconcile competing agendas...