Episode Summary Our last episode’s guest, Zeke Kuch, is back to give us a quick overview of Swell. Swell is a startup that was born in Utah, and they have been rapidly growing. Zeke talks about the company’s mission and its work in patient engagement. They offer review generation, tracking services, and a messaging platform that unifies Facebook, Google messages, text messages, and others in one single place. Swell also offers text messaging and email solutions, even though

Episode Summary Today’s guest is Zeke Kuch from Swell, a software company that helps clinics and medical centers better communicate and engage with their patients. We brought Zeke over on the show to discuss online review generation and the challenge it presents. Most customers go online and either look for or generate reviews about services. This plays an important role in the decision-making process, and businesses nowadays live and die with online reviews. If leaving a rev

Episode Summary Today we are diving deep into another of our values: Positivity. This core value is across the MedMan staff and is a criterion for being hired in the organization. Positivity isn’t being a ball of sunshine 24/7; it means always taking into account an optimistic approach to outcomes. Molly explains how she knows about someone’s positivity through the hiring experience. They also chat about how some feelings may be overwhelming sometimes and need moderation. Tod

Episode Summary We are so happy to have Molly Ramsay over on the show again! This time she is here to talk about deliberate culture and its impact on organizations. One of Molly’s biggest challenges and passions is company culture; This is why she jumped into the ship when MedMan was purchased in 2018. At MedMan, they had big company culture actions and small culture actions, like getting a meal with an interviewee as part of the process to get to know them. Together, they go

Episode Summary Welcome back to the second episode with Jamie Mustard. In this episode, Jamie shares her experience as a process simplifier. In her previous job, she tells us how she helped the team be more efficient by getting more knowledge of the software system they worked with. Jamie then dives into her role at MedMan and how she’s adjusting to it. We close this episode with what Jamie would love to do when she has 20 minutes free or takes a two-week vacation! Today's Gu

Episode Summary Welcome back to the Get To Know You series! In this episode, we want you to know our Operations Coordinator, the incredible Jamie Mustard! She landed in healthcare after talking to an acquaintance that was a professor at Idaho State University. She described to him health care administration, and after their chat, she got on track with this industry and found her passion in it. She ended up at MedMan as the go-to person so things can run smoothly. Please tune

Episode Summary At MedMan, we want to share knowledge with you. It doesn’t matter if it comes from another podcast, a book, or a Youtube video. In this episode, Jesse and Jay review a book, “The Coaching Habit” by Michael Bungay Stainer. They share their thoughts and opinions about it. Jay couldn’t leave this book alone; he read it in about three days! The way coaching is being taught and learned is shifting at this moment. When coaching, Michael’s proposal stands by not givi

Episode Summary Are you one of those passionate people that have hard-set opinions? Jay and Jesse invite you to question those thoughts in this episode. After reading Adam Grant’s book “Think Again: The Power of Knowing What You Don’t Know,” they experimented. Jay wants Jesse to question Annual Reviews. Are they worthless and absolutely unnecessary, as Jesse thinks? Or can they be revaluated and repurposed? What are some alternatives that we can put in their place? Tune in to

Episode Summary In this episode, we get to pick Molly Ramsay’s brain about her role and vision at MedMan. She reflects on her position and how she is a great asset to the company. Her interpersonal and intrapersonal skills are her superpower, and it all ends in what they both call “people issues.” Molly also shares her vision towards feedback and team input to accelerate and make processes better. The episode ends with some lighter questions for Molly, and she shares some new