According to a recent Harvard Business Review article, only 11% of customers believe that the companies they use truly have customer service as a hallmark. Indeed. It was time for new kitchen appliances, so we took advantage of the “package deal” and chose to replace all four pieces in our kitchen. Asking for the charge for installation, we were surprised to learn the company does not install them, so we set out to find and coordinate a plumber and an electrician, only to find out later the salesperson was uninformed, installation was in fact available, so we changed course. Fast forward to installation day when we learned that installation means plumbing but not electric. Off we go again to
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