Where does your organization spend its staff development dollars? My guess is these dollars are primarily spent on technical training for front line staff (i.e. receptionist and medical assistants). Training the front line staff can be cheap and easy. Nearly 90% of the time, it can be done in house, by another staff member who has experience in the topic at hand. Management training tends to be a bit different in that it is much more specialized. They spend time going to conf

Why do we seek improvement? Why do we submit ourselves to critique when we know it can be unpleasant? Although uncomfortable at best, to seek out understanding of where we are weak is the only way we can find ways of becoming stronger. This week a wonderful RN explained to me the debridement process she uses for her wound care patients. It sounded awful and painful, the process of removing dead, damaged or infected tissue away from the wound so that the wound can better heal.

Recently, a question was posed to the MedMan Team group about the value of MGMA Certification…. Is it worth the time and effort? MGMA promotes that Certification, as well as attaining Fellowship, quite literally “pay” for the effort with higher compensation than those without these designations. No question about it, certifications have value. My sense of it is that the higher pay is not for achieving the designation per se, rather the underlying value of commitment to profes

Our Triple Aim of improving the patient experience, improving population health while cutting expenses has arguably benefited most patients. Fewer complain of lack of access. We have more immediate care choices. Technology has provided us wearables for monitoring by our providers. We have better on-line information for free. However these advances have been made at the expense of physicians and other healthcare workers. We haven’t cared for our providers who care for our