Having had time to reflect on a recent practice assessment in Pocatello, Idaho, I now know that I did learn something very valuable while working with Jason and Nicole……the cream cheese and crab enchiladas at Mama Inez are as good as I remember!
Actually, what I learned was much more important than that…see if you can guess:
What do accountability, discipline problems, self-motivation, employees spread too thin, process improvement, and financial analysis all have in common?
You’re right if you guessed that these are all issues that medical practice administrators deal with every day. But what if we didn’t have administrators or managers? Think about the structure at your current organization and, if your position was not available, who would perform these tasks? Would they get done at all? It is so important that you know clearly who you report to, and who reports to you, allowing you to define roles, maintain expectations, and hold others accountable in your organization. Without good managers leading organizations, things tend to fall apart.
Similarly, in a restaurant everyone knows their roles and expectations. The waitress, cook, and dishwashers all made those enchiladas an unforgettable experience.
Each person in the process is important, and what you do every day is invaluable. The need for quality practice managers is more important in today’s healthcare environment than ever.
