Archive for the ‘Culture’ Category

MedMan University – My Freshman Year

WOW!  I had no idea what to expect when I headed toward McCall on Tuesday after a long day’s work.  My biggest concern was the need to bring a sleeping bag, and I hadn’t asked if there was indoor plumbing!  (I was so pleased to find there was!).    I arrived around midnight, found that breakfast was at 7:30, met my roommate Jennifer from Alaska, and fell onto the plastic mattress for a great night’s sleep!

In our first session in the morning, Jason put us in groups based on the results of our DiSC personality tests.  I was so excited to be in a group with all the social “I” people!  It was comforting to know there is a whole group of people, who overcommit, like to work in groups, avoid aggressive behaviors, and love to be appreciated.   On a practical note, I can’t wait to get back to the office and arrange to send the DiSC survey to the two new doctors we have signed, which should help me know how to communicate with them.  I also plan to have my manager’s take the survey and use it as a training tool with them.

It was eye opening to see that the MedMan team has many in each category.  This is good for me to know, so that I didn’t assume that great managers need to fit in one or two of the categories.   I have also decided that I am going to have my family take the DiSC survey and use the results to have fun over the holidays.  Now that my kids are grown, and we have added a daughter-in-law, it would be a great exercise to talk about our personality styles and it may help them as they choose their future career paths.

It was just the first session….and already I found that MedMan University is offering a curriculum beneficial to my professional and personal life.   I’d say this is a world class institution!

Getting Things Done

It occurred to me today how much I have accomplished this week on the road.  By ‘on the road’, I don’t mean work that occurs from a location remote from my primary residence in Boise.  I literally mean ‘on the road’.  I left Boise on Tuesday morning for the Tri Cities and have burned up the highway between Kennewick and Prosser all week.  I’ve had more things to accomplish this week than hours available and so I’ve maximized my road time with a little GTD tip that I learned from our own Brad Turpen.

Each morning, I have taken an inventory of the priorities on my @Calls list in Outlook.  That’s where I store the tasks that I am responsible for completing that require me to use a phone, but not necessarily a computer.  Brad taught me to put the telephone number in the subject line of the task so that as I pull it up, I need only click on the 10 digit number (which Outlook recognizes as a telephone number) and it automatically asks me to confirm that I want to call.  My Bluetooth allows me to keep my hands on the wheel while I conduct business from behind a windshield instead of a desk.

So this week I’ve initiated a special meeting of our Board, conducted a reference check on one of our recruitment candidates, done a screening interview with another potential candidate, negotiated details of the compensation package that our client is offering one of our candidates, and more.  As a matter of fact, I didn’t get in to my car one time this week without the name and number of my next call already prepared on my smart phone.  As I arrived at my hotel room each night, I could at least feel good that the work before me was work requiring me to use a computer – the person to person stuff was already out of the way.

Technology isn’t making my workload any lighter but it sure is helping me to get stuff done.

Project Management Never Seemed So Cool

One of our newest “MedMan Ways” is mind mapping.  We’re rolling MindManager9 software from MindJet out to our entire company this week after early adopters decided they couldn’t live without it.  Once when I was on the phone with a MindJet technical support representative, she pitched it as the “missing piece” of the MS Office suite and I’d say all of us at MedMan would agree.

Why do we like mind mapping so much?  Here are my top three reasons:

  1. Project Management – our corporate team uses MindManager for our annual operating plan.  We can add tasks, task information like resources and due dates, attach documents, link to websites, and move things from one area of our plan to another with the click of a mouse.  Once you add your information you can view it in an integrated Gantt Chart or filter by resources.  For example, anytime I want to see what has been assigned to me (and make sure my due date isn’t creeping up) I just do a power filter on my name and less than two seconds I have what I’m looking for.

    Annual Op Plan

  2. Presentations – we recently used a map for the first time to give our marketing presentationto a new client.  I think everyone was a little nervous at first to change from our trusty ol’ Power Point, but the whole idea of a map just makes sense.  You can see the starting point and ending point at the beginning, but as you move through the map, you can focus on a bit of information at a time with the “walk through” view.

    Presentation Map

  3. Visual organization – my personal use is where I really get the most out of mind mapping.  I am one of those people that has to get the crazy, disorganized thoughts out of my brain before I can start to make sense of it all – from “operationalize technology plan” to “tell husband to pick up dog food.”  Which leads me to another MedMan Way – GTD, or Getting Things Done (based on the book of the same name by David Allen).  But that is a topic for another day…

    Personal Brain Dump Map

Learn More By Doing

This week I learned that the bathrooms on flights are international.  When you enter you’re Russian, when inside European and when you leave you’re Finish. 

I was exposed to more important things this week but that seemed to stick in my memory.  And, so I wondered why.   I’ve heard it takes over 20 repetitions for something to be remembered or for something to become a habit.  While that is hardly scientific it does illustrate that it takes many times over for something to become ingrained in one’s memory.  So, why then am I able to remember a silly joke after one repetition but many other more important things I have to hear over and over again to internalize?

Often it is because we choose to recall some things we hear shortly after we hear them while others we just put in our reserve memory to tap at a later time.  As an example, in my sophomore year in college one of my jobs was to tutor students in accounting.  While that may not seem like a stretch today, as a sophomore in college there were other extracurricular activities that demanded my attention than being scholarly.  I learned more about accounting through my tutoring experience than I did in all the accounting classes during my undergraduate combined.  So, I am suggesting that we should do more instead of just studying more.  We learn much faster that way.

The Power of the Network

Sometimes you need someone from outside your circle to come in to your world and remind you how good you have it.  When I first ‘met’ MedMan I was working in an independent medical practice here in Boise.  We were one of the biggest games in town and the management team that had been formed to run this enterprise was smart and diverse.  Still, we had our share of challenges to face and obstacles to overcome and I distinctly remember not really having anyone outside of that group to reach out to.  As much as I hate to admit it, there were times when I felt like we were isolated (either by geography or competition) from a bigger world out there that had the knowledge and experience to deal with the issue at hand.

One of our newer MedMan colleagues visited Boise recently.  It was gratifying to hear him talk about how impressed he was with our business model and how excited he was to have instant access to over thirty years worth of resources, knowledge and experience.  I guess I took notice of this because his words sounded so familiar.  I remembered having that very same sense of amazement and wonder when I joined MedMan.  I’ve been with MedMan long enough now that I’ve grown accustomed to the power of our network, the accessibility of information, and the willingness of my colleagues to aggressively transfer information amongst the team.  It is quite amazing that almost 30 people in 4 different states can liberally share information with absolute confidentiality and trust.  So, it is no accident that Sharing made the short list of core values.  But seeing it through someone else’s eyes last week reminded me not to take it for granted.  I don’t want to ever step outside of this family to know what it’s like to go home.

Corporate aviation, a great way to travel

What a great couple of days. I got to fulfill my job description to a T. Working for MedMan I get to utilize a passion passed down from one Boggess to the next. I was raised in an aviation family with the joy of flight embedded in my DNA. Combine that with a creative artistic side and you have a pilot with a laptop who can get stuff done just about anywhere. It’s hard to believe my Monday morning started at 7am in downtown Boise for a management team meeting and the day ended in Whitefish, Montana.

The perks of corporate aviation. Considering Jim and I were able to be in Boise for a meeting bright and early, work til 2 o’clock and then be airborne and heading for Montana paints a pretty good picture of how a company like MedMan can use a tool like Columbus. Such a trip on the airlines would have been an all day affair with a pretty good chance of a significant delay in there somewhere. We even arrived in time to accomplish and afternoon meeting at the hospital in Kalispell followed by a dinner with doctors.

The second half of a 33 hour and 47 minute tour of the Northwest started bright and early today with breakfast, a meeting with senior level management and  a CEO who we wanted to impress, a hospital tour and a then nice flight over to Moses lake. Non-stop 1 hour and 18 minutes at a cruising altitude of 12000 on top of a cloud layer in the crystal clear blue sky. On the ground by 1:45pm.

So, now here we are in Moses Lake, WA. This stop is a quick one. Long enough for a bite to eat at my old stomping grounds, Big Bend Community College. Jim and I seemed to accomplish a lot over a turkey sandwich and a salad. Out come the Blackberry’s and we have ourselves a productive session about up coming projects and what I have on my plate.  He goes one way and I go another.  I take off for Boise after the C-17 clears the traffic pattern. Crazy to see one of the biggest airplanes in the world doing touch-and-goes.

1 hour and 20 minutes later I touchdown in Boise with a decent landing by pilot standards. The airplane gets put away and I take a minute to reflect on a productive round trip via Montana and Washington. No luggage lost, no stale peanuts you had to pay for and no unexplainable delays. Columbus treats us right again with an efficient, productive and safe trip through familiar MedMan stomping grounds.

The Importance of Planning

Nicole, physicians & friends enjoying a post-Planning dinner.

Nicole, physicians & friends enjoying a post-Planning dinner.

I appreciate doctors who plan. Benton Franklin Orthopedic Associates is a physician-owned medical group of five orthopedic surgeons and one physician assistant, or PA. They are based in Kennewick, Washington and happen to be one of MedMan’s longest-running clients. We’ve been working with this group since 2001 and it’s been interesting to see the progression of this practice over that time.

Landing in Palm Springs

Landing in Palm Springs

Last night, we kicked off our 2010 planning session in sunny Palm Springs, California. This group has committed themselves to getting off-sight – out of the hassles of day-to-day life which can be all too hard to ignore when you’re on your own turf. We started off by reviewing what we call the “Plan Matrix”. It’s basically the overview and progression of each year’s Plan. It’s interesting to look back over the years when ideas like integrating physical therapy and building an ASC were simply on the ‘someday/maybe’ list. Those things are now showing up in the ‘done’ category and it’s gratifying to know that MedMan has been a part of that progress.

I enjoy listening to them process non-clinical information too. So much of our interactions with doctors are clinical. It’s interesting to see how their minds work when you ask them questions about employee satisfaction, risk management, and business operations. Let’s face it – they are smart people and often-times more well-rounded and thought-provoking than they get credit for being.

In the 9 years that we’ve been partnering with BFOA, there was one year where no planning occurred. As new clients, maybe they didn’t feel like they needed to go through the exercise of again creating a strategic plan when they had just done one the year before. In talking to the doctors, they commented that the process of not planning made them realize how important it actually was. They’ve been regularly planning ever since and welcome the opportunity to get away and really focus on ways to improve their business…a business that allows them the opportunity to deliver high quality medical care to patients.

Columbus, Our 6th Management Team Member

When I joined the MedMan team this past January, one of the interview questions Jim asked me was, “Are you comfortable flying on a small, 4-seater plane?”  I’ve always been pretty comfortable flying, so I said yes while wondering in the back of my mind exactly how small he meant.  Now, six months later, I’ve flown twice on Columbus (our nickname for the Columbia 400 we hire when needed) and I can say with confidence that it’s the only way to fly!

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