Archive for the ‘Culture’ Category

Project Management Never Seemed So Cool

One of our newest “MedMan Ways” is mind mapping.  We’re rolling MindManager9 software from MindJet out to our entire company this week after early adopters decided they couldn’t live without it.  Once when I was on the phone with a MindJet technical support representative, she pitched it as the “missing piece” of the MS Office suite and I’d say all of us at MedMan would agree.

Why do we like mind mapping so much?  Here are my top three reasons:

  1. Project Management – our corporate team uses MindManager for our annual operating plan.  We can add tasks, task information like resources and due dates, attach documents, link to websites, and move things from one area of our plan to another with the click of a mouse.  Once you add your information you can view it in an integrated Gantt Chart or filter by resources.  For example, anytime I want to see what has been assigned to me (and make sure my due date isn’t creeping up) I just do a power filter on my name and less than two seconds I have what I’m looking for.

    Annual Op Plan

  2. Presentations – we recently used a map for the first time to give our marketing presentationto a new client.  I think everyone was a little nervous at first to change from our trusty ol’ Power Point, but the whole idea of a map just makes sense.  You can see the starting point and ending point at the beginning, but as you move through the map, you can focus on a bit of information at a time with the “walk through” view.

    Presentation Map

  3. Visual organization – my personal use is where I really get the most out of mind mapping.  I am one of those people that has to get the crazy, disorganized thoughts out of my brain before I can start to make sense of it all – from “operationalize technology plan” to “tell husband to pick up dog food.”  Which leads me to another MedMan Way – GTD, or Getting Things Done (based on the book of the same name by David Allen).  But that is a topic for another day…

    Personal Brain Dump Map

Learn More By Doing

This week I learned that the bathrooms on flights are international.  When you enter you’re Russian, when inside European and when you leave you’re Finish. 

I was exposed to more important things this week but that seemed to stick in my memory.  And, so I wondered why.   I’ve heard it takes over 20 repetitions for something to be remembered or for something to become a habit.  While that is hardly scientific it does illustrate that it takes many times over for something to become ingrained in one’s memory.  So, why then am I able to remember a silly joke after one repetition but many other more important things I have to hear over and over again to internalize?

Often it is because we choose to recall some things we hear shortly after we hear them while others we just put in our reserve memory to tap at a later time.  As an example, in my sophomore year in college one of my jobs was to tutor students in accounting.  While that may not seem like a stretch today, as a sophomore in college there were other extracurricular activities that demanded my attention than being scholarly.  I learned more about accounting through my tutoring experience than I did in all the accounting classes during my undergraduate combined.  So, I am suggesting that we should do more instead of just studying more.  We learn much faster that way.

The Importance of Planning

Nicole, physicians & friends enjoying a post-Planning dinner.

Nicole, physicians & friends enjoying a post-Planning dinner.

I appreciate doctors who plan. Benton Franklin Orthopedic Associates is a physician-owned medical group of five orthopedic surgeons and one physician assistant, or PA. They are based in Kennewick, Washington and happen to be one of MedMan’s longest-running clients. We’ve been working with this group since 2001 and it’s been interesting to see the progression of this practice over that time.

Landing in Palm Springs

Landing in Palm Springs

Last night, we kicked off our 2010 planning session in sunny Palm Springs, California. This group has committed themselves to getting off-sight – out of the hassles of day-to-day life which can be all too hard to ignore when you’re on your own turf. We started off by reviewing what we call the “Plan Matrix”. It’s basically the overview and progression of each year’s Plan. It’s interesting to look back over the years when ideas like integrating physical therapy and building an ASC were simply on the ‘someday/maybe’ list. Those things are now showing up in the ‘done’ category and it’s gratifying to know that MedMan has been a part of that progress.

I enjoy listening to them process non-clinical information too. So much of our interactions with doctors are clinical. It’s interesting to see how their minds work when you ask them questions about employee satisfaction, risk management, and business operations. Let’s face it – they are smart people and often-times more well-rounded and thought-provoking than they get credit for being.

In the 9 years that we’ve been partnering with BFOA, there was one year where no planning occurred. As new clients, maybe they didn’t feel like they needed to go through the exercise of again creating a strategic plan when they had just done one the year before. In talking to the doctors, they commented that the process of not planning made them realize how important it actually was. They’ve been regularly planning ever since and welcome the opportunity to get away and really focus on ways to improve their business…a business that allows them the opportunity to deliver high quality medical care to patients.

Columbus, Our 6th Management Team Member

When I joined the MedMan team this past January, one of the interview questions Jim asked me was, “Are you comfortable flying on a small, 4-seater plane?”  I’ve always been pretty comfortable flying, so I said yes while wondering in the back of my mind exactly how small he meant.  Now, six months later, I’ve flown twice on Columbus (our nickname for the Columbia 400 we hire when needed) and I can say with confidence that it’s the only way to fly!

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