Archive for August, 2010

Project Management Never Seemed So Cool

One of our newest “MedMan Ways” is mind mapping.  We’re rolling MindManager9 software from MindJet out to our entire company this week after early adopters decided they couldn’t live without it.  Once when I was on the phone with a MindJet technical support representative, she pitched it as the “missing piece” of the MS Office suite and I’d say all of us at MedMan would agree.

Why do we like mind mapping so much?  Here are my top three reasons:

  1. Project Management – our corporate team uses MindManager for our annual operating plan.  We can add tasks, task information like resources and due dates, attach documents, link to websites, and move things from one area of our plan to another with the click of a mouse.  Once you add your information you can view it in an integrated Gantt Chart or filter by resources.  For example, anytime I want to see what has been assigned to me (and make sure my due date isn’t creeping up) I just do a power filter on my name and less than two seconds I have what I’m looking for.

    Annual Op Plan

  2. Presentations – we recently used a map for the first time to give our marketing presentationto a new client.  I think everyone was a little nervous at first to change from our trusty ol’ Power Point, but the whole idea of a map just makes sense.  You can see the starting point and ending point at the beginning, but as you move through the map, you can focus on a bit of information at a time with the “walk through” view.

    Presentation Map

  3. Visual organization – my personal use is where I really get the most out of mind mapping.  I am one of those people that has to get the crazy, disorganized thoughts out of my brain before I can start to make sense of it all – from “operationalize technology plan” to “tell husband to pick up dog food.”  Which leads me to another MedMan Way – GTD, or Getting Things Done (based on the book of the same name by David Allen).  But that is a topic for another day…

    Personal Brain Dump Map

CMS Audits & Complexities of Infusion Services

Infusion coding continues to be a “hot spot” for CMS and private payor audits.  The evolution of these codes has created several vulnerabilities.   First, within a 5 year time frame, infusion CPT codes have been revised, transitioned into Level II HCPCS codes and then re-categorized within the 90,000 series of CPT services.  Beyond this, the rules have continued to change with respect to bundling edits, supervision and general use of the codes depending on the site of service.

No surprise, most of the RAC’s have issued audits focusing on infusion services and specifically hydration.  Although the RAC has defined the audit as a review of “units” per patient per date of service, clinics and facilities should realize that other types of audits may look deeper into other issues surrounding infusion/hydration billing.  Likewise, some of the other RAC issues may incidentally create opportunities to find overpayments.  One example is blood transfusions.  Although both hydration and blood transfusion are defined as “automated audits”, it may create a complex review opportunity if both services were billed and paid at the same visit.  Coding rules dictate that although these services may be performed together, hydration services are bundled as part of the overall transfusion service and therefore should not be paid separately.

Most recently, the OIG issued a report dated July 28, 2010 on payments received by Princeton Community Hospital from its Medicare contractor for outpatient infusion therapy services. The OAS (office of Audit Services) found that Princeton Community Hospital billed for infusion services during surgical services and received payment over and above the global package. The report stated that “Payments received by the hospital from its Medicare contractor for 762 claims were not appropriate because they were for outpatient infusion therapy services provided as part of a surgical procedure and therefore were not separately payable by Medicare.”

A few suggestions on conducting internal reviews to detect potential problems

  • Cross check physician/nursing time against unit value time on claims. As per CPT, time under 31 minutes may not be billed as a separate service.
  • Cross check multiple infusion services for facilities as CPT has specific hierarchies based upon structural algorithms.
  • Cross check surgical services and items billed “over and beyond” on the same date of service.  Multiple procedures should have modifier -51 appended (unless exempt).  Review modifier -59 criteria and non-surgical services billed and paid on the same date as a surgical service.
  • Review infusion services performed “concurrently” as services such as hydration are bundled into other infusion services.
  • Review “start” and “stop” times of infusion as time is only calculated when medication/hydration is going into the patient.  Prep and observation time are NOT a part of infusion time.
  • Review billed equipment and supplies associated with infusions.  Items such as local anesthesia, IV access, flushes and standard tubing, syringes and supplies are bundled into the infusion service.

Jana Gill is a Certified Professional Coder and MedMan’s Coding and Compliance Director.   Jana offers audit, coding, training webinars, and other services for MedMan clients. For more information, contact us at 208-333-0000.

Learn More By Doing

This week I learned that the bathrooms on flights are international.  When you enter you’re Russian, when inside European and when you leave you’re Finish. 

I was exposed to more important things this week but that seemed to stick in my memory.  And, so I wondered why.   I’ve heard it takes over 20 repetitions for something to be remembered or for something to become a habit.  While that is hardly scientific it does illustrate that it takes many times over for something to become ingrained in one’s memory.  So, why then am I able to remember a silly joke after one repetition but many other more important things I have to hear over and over again to internalize?

Often it is because we choose to recall some things we hear shortly after we hear them while others we just put in our reserve memory to tap at a later time.  As an example, in my sophomore year in college one of my jobs was to tutor students in accounting.  While that may not seem like a stretch today, as a sophomore in college there were other extracurricular activities that demanded my attention than being scholarly.  I learned more about accounting through my tutoring experience than I did in all the accounting classes during my undergraduate combined.  So, I am suggesting that we should do more instead of just studying more.  We learn much faster that way.

The Power of the Network

Sometimes you need someone from outside your circle to come in to your world and remind you how good you have it.  When I first ‘met’ MedMan I was working in an independent medical practice here in Boise.  We were one of the biggest games in town and the management team that had been formed to run this enterprise was smart and diverse.  Still, we had our share of challenges to face and obstacles to overcome and I distinctly remember not really having anyone outside of that group to reach out to.  As much as I hate to admit it, there were times when I felt like we were isolated (either by geography or competition) from a bigger world out there that had the knowledge and experience to deal with the issue at hand.

One of our newer MedMan colleagues visited Boise recently.  It was gratifying to hear him talk about how impressed he was with our business model and how excited he was to have instant access to over thirty years worth of resources, knowledge and experience.  I guess I took notice of this because his words sounded so familiar.  I remembered having that very same sense of amazement and wonder when I joined MedMan.  I’ve been with MedMan long enough now that I’ve grown accustomed to the power of our network, the accessibility of information, and the willingness of my colleagues to aggressively transfer information amongst the team.  It is quite amazing that almost 30 people in 4 different states can liberally share information with absolute confidentiality and trust.  So, it is no accident that Sharing made the short list of core values.  But seeing it through someone else’s eyes last week reminded me not to take it for granted.  I don’t want to ever step outside of this family to know what it’s like to go home.


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